Civis Analytics · 7 hours ago

IT and Security Operations Manager

United States

Full-time

Remote

Mid, Senior Level

$125K/yr - $125K/yr

5+ years exp

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Responsibilities

Manage a small team, including a Senior IT Support Specialist and a Security Analyst II.

Provide mentorship, guidance, and professional development for team members.

Balance team workload and ensure alignment with organizational priorities.

Stay informed of emerging IT and security trends, assessing their applicability to Civis.

Research and evaluate new technologies to enhance IT operations and compliance processes.

Build and maintain relationships with vendors, ensuring cost-effective and efficient solutions.

Oversee internal IT infrastructure, ensuring employees have the tools to perform securely and efficiently.

Manage critical IT systems and tools, such as Okta, GSuite, Slack, and Kandji.

Develop and enforce IT operational processes, ensuring scalability and efficiency.

Support incident response activities, coordinating with stakeholders during investigations and remediation.

Conduct compliance assessments of controls for in-scope systems, including remediation assessments and audit-readiness assessments.

Serve as the subject-matter expert on SOC2, FedRAMP, and NIST 800-53 frameworks.

Maintain FedRAMP Authorization package, including the System Security Plan (SSP) and Plan of Action & Milestones (POA&M).

Collaborate with stakeholders to develop remediation plans, track progress, and report on compliance initiatives.

Lead evidence collection and documentation efforts for internal and external audits.

Perform continuous monitoring activities and maintain metrics to track the health of IT and security controls.

Respond to customer security questionnaires and talk directly to clients as required.

Qualification

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IT operations managementSecurity frameworksFedRAMPSOC2NIST 800-53Mac OS XMobile device managementJamf ProKandjiSaaS platformsCloud environmentProgram managementIT security automationInfrastructure as codeVendor managementContract negotiationB2B SaaS experience