Maximus · 6 hours ago
IT Business Analyst
United States
Full-time
Remote
Mid Level
$54K/yr - $101K/yr
3+ years exp
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Responsibilities
Support the design or modification of business systems or IT systems.
Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
Gather, document, and analyze business needs and technical requirements.
Document process flows.
Review and create system documentation and user manuals.
Be the liaison between the business units, technology teams and support teams.
Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity.
Gather technical requirements during migrations, implementations, and changes.
Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design.
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding.
Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases.
Develop requirements specifications according to standard templates.
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
Facilitate port process when required.
Support UAT activities.
Develops and maintains technical competency for all core products.
Participate in solution review meetings.
Creating business facing material.
Process documentation and creation.
The ability to understand and create complex flows.
Identifying training opportunities and participating in training development and delivery.
Supporting enterprise strategic initiatives and projects.
Low to moderate level Genesys Cloud builds and/or changes.
Qualification
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Required
Bachelor’s degree or equivalent work experience.
3-5 years of related experience.
Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications or related field.
4+ years of experience analyzing technical requirements and working with a multi-disciplinary team to identify technical solutions, risks and risk mitigation strategies OR in a similar Business Analyst role.
Understanding of public cloud and private cloud CCaaS, IaaS, PaaS, SaaS and UCaaS.
Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP, automated dialers, queuing, skilling, chat and/or web messaging, Email, SMS, VoIP, DID, TFN, DNIS, call recording and screen recording.
Proven ability to work in fast-paced environment and multi-task appropriately against competing priorities and deadlines under limited supervision.
Ability to work well both independently and in teams.
Understanding of project management processes and relevant project management experience.
Proven ability to work effectively in a matrixed environment and negotiate decision-making across teams.
Excellent interpersonal skills to interact with customers, senior-level personnel and Team members.
Excellent organization and communication skills, both written and verbal, with great attention to detail.
Strong critical thinking and problem-solving skills.
Ability to distill meaningful insights from structured and unstructured data.
Ability to leverage data to inform and support critical decisions.
Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook.
Proficient in Lucid and or Microsoft Visio.
Low to moderate level Genesys Cloud builds and/or changes.
Preferred
Genesys Cloud CX:Professional Certification (GCX-GCP).
Genesys Cloud CX: Developer Certification (GCX-GCD).
Genesys Cloud CX Specialist Certifications.
Genesys Cloud CX AI Certifications.
Benefits
Health insurance coverage
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10,001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (26)
2022 (48)
2021 (38)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
1997-06-13IPO· undefined
Leadership Team
Bruce Caswell
President and Chief Executive Officer
Elisabeth Schmidt
Senior Vice President
Recent News
2024-10-29
Android Headlines
2024-06-04
2024-05-23
Company data provided by crunchbase
