Brooksource · 1 day ago

IT Chatbot Specialist

Denver Metropolitan Area

Contract

Remote

Entry Level

$30/hr - $30/hr

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Hiring Manager

Jenny Ashurov

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Responsibilities

• Chatbot Knowledge Base Development: Create, edit, and maintain clear, concise knowledge base articles to enhance chatbot functionality and user support.

• Content Optimization: Regularly review and update chatbot knowledge base articles to ensure accuracy and relevance based on evolving technology, services, or user needs.

• Collaboration: Partner with IT support teams, subject matter experts, and stakeholders to gather information and align chatbot content with best practices.

• Chatbot Performance Enhancement: Work closely with automation and ServiceNow teams to optimize chatbot responses and user interactions.

• Platform Expansion: Assist with the integration of new domains, such as the OHR platform, into the chatbot system.

• Quality Assurance: Ensure clarity, consistency, and usability of chatbot content through robust validation processes.

• User Training and Support: Provide guidance and training to team members on best practices for chatbot content creation and usage.

• Analytics and Reporting: Monitor chatbot performance, analyze user feedback, and identify opportunities for continuous improvement.

Qualification

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IT support experienceGenerative AI technologiesServiceNow