Quench USA, Inc. · 2 days ago

IT Desktop Engineer Level 1

King of Prussia, PA

Full-time

Onsite

Entry Level

1+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Consumer ElectronicsElectronics

Insider Connection @Quench USA, Inc.

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Troubleshoot computer software and hardware issues.

Resolve usability problems on systems and equipment promptly.

Update and maintain work in a ticket-based tracking system.

Install, move, or remove computer equipment as needed for user physical transitions.

Escalate and coordinate issues to internal or external resources when necessary.

Provide user training on system access and usage.

Create internal documentation and end-user training materials.

Maintain corporate standards, follow departmental procedures, and document projects for Audit compliance.

Local travel required for onsite support.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Desktop engineering supportAzure adActive directoryMicrosoft o365Windows10Microsoft exchangeFortinet vpnSite to site vpnsIp networkingAnti-virus/malware productsPowershell scriptingPc imaging softwareTicketing systemsAppleMacIphoneIpad experience customer service analysisProblem solvingAccountabilityConfidentialityTeam oriented

Required

Bachelor's Degree in Computer Technology or related field

1-3 years of experience in Desktop Engineering Support in a Corporate IT environment

Technical training, certifications, or expertise with technologies such as Azure AD, Active Directory, Microsoft O365, Windows10, Microsoft Exchange, Fortinet VPN, Site to Site VPN’s, IP Networking, Anti-Virus/Malware products, PowerShell Scripting, PC Imaging software, ticketing systems

Competencies in Apple, MAC, iPhone, iPad Experience

Excellent customer service skills, including written and oral communications

Ability to work quickly and professionally in a sometimes-stressful environment

Strong analysis, self-troubleshooting, and problem-solving skills

Accountable for work completion/documentation/timeliness

High degree of confidentiality when working with data and user information

Team-oriented