83 applicants

Company

Brightspeed · 9 hours ago

IT Director, Business Contact Center TSA Systems

Charlotte, NC

Full-time

Remote

Director/Executive

10+ years exp

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Hiring Manager

Sheenah Smith

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Responsibilities

Lead and build a new team of software developers, testers, and support personnel to enhance, support, and maintain the field operations systems at Brightspeed, which will be used by frontline sales agents and wholesalers.

Balancing priorities from multiple areas and finding innovative IT solutions to business problems

Lead cross-functional IT and business partners with solutions for Business and Enterprise Legacy products presales and sales systems

Innovative solutions to optimize Copper Pre-sales and Sales team

Driving the addition of features to Pre-sales and Sales systems to enable new capabilities to the tool

Build and support Cloud Platform instances needed for Business Pre-sales and Sales systems

Collaborate with interfacing teams, define target dates for testing and ensure end to end robustness of technology and business transformation plans and programs

Conduct impact assessments and feasibility studies for various solution and labor approaches geared toward business and technology transformation

Work closely with vendor/3rd party partners to manage progress on solutions development and drive rapid progress

Manage operational and program level budgets in-year and across multi-year programs

Manage communications across business and technology teams to deliver world class technical support on a large scale

Assess project risk, provide accurate timelines, proactively act, and ensure robust development performance and stability in production

Adopt Agile, DevOps and other enablers to improve the effectiveness of project delivery

Communicate project progress, status, risks, issues etc. to management which includes providing status on a recurring basis as well as for special circumstances

Track industry trends and leverage to drive innovation and solution excellence across various technical support domain

Qualification

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Computer ScienceTelecom TechnologyVendor ManagementAgileDevOpsCloud ServicesProject ManagementPMP CertificationSix Sigma CertificationSAFe Agile CertificationGCPServiceNow FSMTechnical Support Solutions

Required

Bachelor’s Degree in Computer Science/ Fiber and POTS technology or equivalent

10+ years of experience in leading Business pre-sales and sales solutions with preferably 5+ years of experience in telecom domain

Extensive experience in and around telecom solutions, system stacks and operational needs

Extensive experience in vendor management across multiple agreements and arrangements for both software and service support

Experience in leading large programs spanning technology, business operations and customer life cycle

Ability to understand and explain complex technical information and technical support solutions

Collaborative, team builder with strong communication skills, ability to negotiate, often at higher levels

Experience managing a team of employees and consultants to drive solution delivery

Project management skills

Preferred

Specific certifications in program management (e.g., PMP), process improvement (e.g., Six Sigma), technical methodologies (e.g., SAFe Agile), and cloud services (e.g., GCP), ServiceNow FSM development experience