Smile Brands Inc. · 8 hours ago
IT Field Engineer
Tampa, FL
Full-time
Remote
Mid Level
$65K/yr - $80K/yr
3+ years exp
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Responsibilities
Responsible for troubleshooting all manner of end-user IT problems involving dental practice applications and hardware.
Deployment of computer hardware, including advanced clinical systems and Windows-level applications.
Responsible for IT activities related to processes of user access, incidents, service interruptions, and planned downtimes; also, be responsible for documenting and communicating processes to IT to ensure consistent user experience.
Identify trends of recurring issues and manage problems by working with resources (internal and vendors) to achieve a permanent solution.
Ensure proper notification of ongoing issues to the team and any workaround solutions until a permanent resolution is established.
Manage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as needed.
Encourages, maintains, and develops a professional business relationship with internal and external customers by providing prompt, efficient and professional service.
Maintains patient confidentiality, complies with the Health Insurance Portability and Accountability Act (HIPAA), and secures all operational data.
Qualification
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Required
3+ years of experience in IT support, with at least some of it focused on multi-site or healthcare environments
Experience deploying operating systems and managing active directory
Strong analytical skills to diagnose technical issues and develop effective solutions quickly
Ability to effectively communicate across all staff/management levels with a friendly and helpful attitude
Ability to work in fast-paced environments while providing excellent customer service to internal or external customers
Must be a team player, eager to collaborate, and adaptable
Ability to provide both remote and on-site technical support, addressing issues in real-time (we do provide mileage reimbursements)
Preferred
Basic knowledge of TCP/IP, routing protocols, VLANs, and network security
Experience with Microsoft Intune/Autopilot
Experience working within dental or healthcare
Experience with PAN (Panoramic Dental X-Ray) equipment such as Planmeca, Sidexis 2d/3d, or Carestream 2d/3d pans
Experience working with dental office software such as Dentrix, Eaglesoft, Practice Works, or Softdent
Familiarity with HIPAA compliance and data security standards specific to healthcare
Benefits
Paid time off (“PTO”)
Health
Dental
Vision
Health savings account
Telemedicine
Flexible spending accounts
Life insurance
Disability insurance
Employee discount programs
Pet insurance
401k plan
Company
Smile Brands Inc.
It all starts with a smile. Smile Brands has built a rewarding culture around Smiles for Everyone™.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-08-18Acquired· by Gryphon Investors
2013-08-29Debt Financing· Undisclosed
Leadership Team
Steven C. Bilt
Co-Founder & Chief Executive Officer
Recent News
Dentistry Today
2024-04-25
Saratoga Partners
2023-09-01
Company data provided by crunchbase
