Cellular Sales · 17 hours ago

IT Field Support Staff Technician

Remote, Remote, US

Full-time

Remote

Mid, Senior Level, Lead/Staff

3+ years exp

Maximize your interview chances

Wireless Services

Insider Connection @Cellular Sales

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Lead and participate in projects.

Research and analyze support reports to identify potential issues and opportunities to improve support performance.

Serves as technical lead within team, representing Operations Support (Including NOC, Field, Product) in technical meetings and providing feedback to leadership.

Works with technology and Project Coordinators personnel on projects and special initiatives.

Assists with the development and implementation of technical mentorship and training for new team members.

Provides escalated technical support and provides status reports on technical trends and activity to department leadership.

Work alongside Inventory and Asset Management staff to maintain current inventory of all equipment in retail locations and company vehicles.

Drive the development and maintenance of technical documentation.

Leading technical interviews for Field Tech candidates.

Assists with the development of technical workflows to ensure consistent, quality work.

Perform other IT related duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Firewall TechnologiesRouting TechnologiesActive DirectoryDNSMicrosoft Operating SystemsOSI ModelITIL