Riverside Research · 2 days ago

IT Help Desk 2

Centreville, VA

Full-time

Hybrid

Entry Level

$72K/yr - $88K/yr

2+ years exp

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Comp. & Benefits

Insider Connection @Riverside Research

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Provide Tier-1 end-user support for on-site and remote users utilizing existing support infrastructure

Answering incoming IT questions from customers via phone and ticketing system

Keeping Service Desk tickets up to date

Develop, maintain, and distribute end-user self-help documentation and training

Execute administrative tasks within user and device life-cycles

Execute inventory control tasks

Core responsibilities will grow along with the individual’s growth in the position to include significantly more technical duties

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Help desk supportService desk supportTroubleshootingClearanceDoD-8570.01 IAT Level 1 CertificationProblem-solvingCommunicationOrganizationTime management work under pressureITILMicrosoft Active DirectoryScripting Languages

Required

A minimum of 2 years of related experience with a Bachelor's degree, an advanced degree without experience, or equivalent work experience is typically required for an employee at this level

Prior experience in Help Desk or Service Desk support role

Ability to communicate to customers using non-technical jargon

Ability to work well under pressure

Excellent organization and time management skills

Well-developed general computer skills

Well-developed communication skills

Strong problem-solving and troubleshooting skills and the ability to independently identify, research, and resolve problems.

Ability to obtain clearance

Ability to obtain and maintain DoD-8570.01 IAT Level 1 Certification within 180 days of employment.

Bachelor’s degree or currently in process of obtaining one

U.S. Citizenship