Brook Health · 10 hours ago
IT Help Desk Associate - Part-Time/Remote/Buffalo, NY/Boston, MA
Buffalo, NY
Full-time, Part-time
Remote
Entry Level
2+ years exp
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Responsibilities
Provide comprehensive support to our patients, addressing both hardware and software issues to ensure seamless operations and minimal downtime
Support Brook patients with device setup and use upon delivery
Methodically document technical issues, resolutions, and processes to foster knowledge sharing and future reference
Ability to cross collaborate with Brook's Third Party Logistics (3PL) and device support vendor to facilitate top-tier patient support for device troubleshooting.
Assist in the troubleshooting of medical devices and patient facing app issues
Assist in completion of Return Merchandise Authorizations (RMAs)
Order device replacements as needed
Potential to assist with patient onboarding.
Other projects as assigned
Qualification
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Required
A proven track record of providing technical support in a healthcare environment
Provide comprehensive support to our patients, addressing both hardware and software issues to ensure seamless operations and minimal downtime
Strong communication skills, including the ability to manage inbound and outbound calls effectively and professionally.
Support Brook patients with device setup and use upon delivery
Methodically document technical issues, resolutions, and processes to foster knowledge sharing and future reference
Ability to cross collaborate with Brook's Third Party Logistics (3PL) and device support vendor to facilitate top-tier patient support for device troubleshooting.
Other projects as assigned
Preferred
Minimum 2 years of experience conducting help desk calls with patients
Proficiency in supporting both MacOS & Windows operating systems, illustrating versatility in your technical skills
Practical experience with Google Workspace, Slack, Zoom, ZenDesk, Notion, and Microsoft Excel showcasing familiarity with popular workplace platforms
Exceptional communication and interpersonal skills to effectively assist our patients with technical issues
Demonstrated experience and patients working with disabilities ranging from hard of hearing, seeing, etc
Experience with a variety of demographics, chronic illnesses and those without technical aptitude
Strong troubleshooting and problem-solving skills that translate into quick and efficient resolutions
Benefits
Competitive hourly wage
Part-Time Working Hours (You’ll be working East Coast Hours within 8-5pm EST)
An opportunity to make a real impact on the people around you
A collaborative team of people who live our core values and have your back
Company
Brook Health
Brook is a remote patient monitoring and health coaching platform that helps people manage their chronic conditions
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4MKey Investors
Independent Health Association
2018-06-12Seed· $4M
2017-07-17Pre Seed
Leadership Team
Oren Nissim
Co-Founder & CEO
Kit Macgillivray
Co-founder and Chief Product Officer
Recent News
MedCity News
2024-11-05
2024-10-31
Company data provided by crunchbase
