Brook Health · 5 hours ago

IT Help Desk Associate - Part-Time/Remote/Buffalo, NY/Boston, MA

Massachusetts, United States

Full-time, Part-time

Remote

Entry Level

$20/hr - $25/hr

2+ years exp

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Responsibilities

Provide comprehensive support to our patients, addressing both hardware and software issues to ensure seamless operations and minimal downtime

Support Brook patients with device setup and use upon delivery

Methodically document technical issues, resolutions, and processes to foster knowledge sharing and future reference

Ability to cross collaborate with Brook's Third Party Logistics (3PL) and device support vendor to facilitate top-tier patient support for device troubleshooting

Other projects as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical supportHealthcare environment experienceMacOS supportWindows supportGoogle WorkspaceSlackZoomZenDeskNotionMicrosoft ExcelPatient supportDocumentation skillsCollaboration skills

Required

A proven track record of providing technical support in a healthcare environment

Provide comprehensive support to our patients, addressing both hardware and software issues to ensure seamless operations and minimal downtime

Strong communication skills, including the ability to manage inbound and outbound calls effectively and professionally.

Support Brook patients with device setup and use upon delivery

Methodically document technical issues, resolutions, and processes to foster knowledge sharing and future reference

Ability to cross collaborate with Brook's Third Party Logistics (3PL) and device support vendor to facilitate top-tier patient support for device troubleshooting.

Other projects as assigned