Alpha Net · 20 hours ago

IT Help Desk

Austin, TX

Contract

Remote

Entry Level

$15/hr - $16/hr

2+ years exp

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Responsibilities

A minimum of 2 years of related work experience, which could include experience in a field providing customer service, or assisting end-users with hardware and software-related problems.

Basic networking.

In place of a degree, a minimum of four years of related work experience, which could include experience in a field providing customer service and assisting end-users with hardware and software-related problems.

Excellent customer service skills and willingness to go the extra mile helping customers.

Previous experience in Client Services, Customer Service, Help Desk or Technical Support role

A Ticketing system experience (must)

Windows support

Basic networking

Excellent oral and written communication skills

High degree of responsibility, commitment and dependability.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Ticketing system experienceWindows supportBasic networkingMS Office 365Customer service skillsClient Services experienceTechnical Support experienceHigh responsibilityITSM tool usage

Required

A minimum of 2 years of related work experience, which could include experience in a field providing customer service, or assisting end-users with hardware and software-related problems.

Basic networking.

Excellent customer service skills and willingness to go the extra mile helping customers.

Previous experience in Client Services, Customer Service, Help Desk or Technical Support role.

A Ticketing system experience (must).

Windows support.

Basic networking.

Excellent oral and written communication skills.

High degree of responsibility, commitment and dependability.