AmeriSave Mortgage Corporation ยท 15 hours ago
IT Help Desk
United States
Full-time
Remote
Entry Level
$24.04/hr - $24.04/hr
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Responsibilities
Provide tier 1 level technical and procedural assistance via phone, email and chat
Diagnose and resolve technical hardware and software issues
Research issues using available information resources
Implement issue resolution and/or advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Redirect problems to tier 2 and tier 3 level support as required
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes and updates
Assist senior IT staff as needed
Qualification
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Required
Working knowledge of Windows 10 and 11
Working knowledge of Microsoft O365 suite
Ability to assist others with complex issues in a professional manner
Learning and initiative skills
Strong problem analysis and problem-solving skills
Attention to detail
Excellent written and verbal communication skills
Preferred
Bachelors degree preferred; some college coursework required
Benefits
401(k)
Dental insurance
Disability insurance
Employee discounts
Health insurance
Life insurance
Paid time off
12 paid holidays per year
Paid training
Referral program
Vision insurance
Company
AmeriSave Mortgage Corporation
AmeriSave Mortgage, NMLS ID #1168, is one of the largest privately owned online mortgage lenders in the country, with strong consumer direct, traditional retail and Third Party Origination (TPO) channels.
Founded in 2002
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Schwartz
EVP of National Retail Business Development
S
Sudhir Nair
Chief Digital Officer
Recent News
Business Insider South Africa
2022-04-22
Company data provided by crunchbase
