Be an early applicantLess than 25 applicants

Company

KPMG US · 3 hours ago

IT Help Desk Senior Representative-Contract

United States

Contract

Remote

Entry, Mid Level

$27/hr - $30/hr

2+ years exp

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Financial Services

H1B Sponsor Likely

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Responsibilities

Provide Level one phone/chat support and meet and/or exceed service level agreements for assigned support tickets, record requests, incidents and status information through the use of firm’s ticket handling system

Manage daily individual performance based on key performance metrics including call capture, available time, speed of answer, call/chat resolution and customer service

Meet and/or exceed service level agreements for all support interactions (such as phone, chat, tickets)

Support the implementation and deployment of internal business systems and solutions

Maintain proactive communications with callers through analysis and resolution processes, particularly in difficult customer situations by keeping them informed of the status

Help train and support our new hires via peer advising if required, utilize and contribute knowledge articles to the knowledge base

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT service desk supportWindows 10Hardware supportIOS/Android platformsMS Office 2013Outlook supportNetwork connectivityPDA devicesHot-spotsAir cards

Required

Technical experience in many areas related to hardware, Windows 10, web-based and third-party applications, network and remote connectivity, and iOS/Android mobile platforms

Knowledge of MS Office 2013 Product Suite and Office 365 with extensive knowledge supporting Outlook, knowledge in the area of wireless capabilities such as Personal Digital Assistant (PDA) devices, hot-spots and air cards.

Ability to multitask and function in a fast-paced, high energy environment; capability to quickly learn and retain information by means of written and verbal instruction

Capability to work a flexible schedule, including weekend days, to support 24x7 environment

Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work; ability to build productive relationships with peers

Preferred

Minimum two years of recent experience in Information Technology service desk support and customer service support preferred

Company

KPMG US

Glassdoor

3.6

KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States.

Founded in 1987

New York, NY

10,001+ employees

http://www.kpmg.com/US

H1B Sponsorship

KPMG US has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (328)

2022 (502)

2021 (645)

2020 (700)