Govincorp Technology Group ยท 10 hours ago
IT Help Desk Support
United States
Contract
Remote
Entry Level
Maximize your interview chancesIT Services and IT Consulting
Hiring Manager
Leena W.
Insider Connection @Govincorp Technology Group
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Handle incoming calls in a call center environment.
Resolve level 0 issues and escalate when necessary.
Manage password reset requests.
Assist with multi-factor authentication (MFA) registration issues.
Triage and prioritize tickets based on decision trees:
Verify incidents (e.g., collecting data, screenshots, or examples).
Classify and correctly prioritize incidents for further action.
Qualification
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Required
Handle incoming calls in a call center environment.
Resolve level 0 issues and escalate when necessary.
Manage password reset requests.
Assist with multi-factor authentication (MFA) registration issues.
Triage and prioritize tickets based on decision trees.
Verify incidents (e.g., collecting data, screenshots, or examples).
Classify and correctly prioritize incidents for further action.
Preferred
Experience working in a call center environment.
Prior help desk experience.
Familiarity with ServiceNow or similar ticketing systems.
A+ Certification (desired but not required).
Company
Govincorp Technology Group
Our clients deliver increasingly complex and global initiatives with fewer resources and in shorter timescales.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dan Govindasamy
Partner and Co-founder
Company data provided by crunchbase
