50 applicants

Company

McKee Foods Corporation · 3 hours ago

IT Help Desk Support

Collegedale, TN

Full-time

Remote

Entry Level

$51K/yr - $65K/yr

1+ years exp

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Responsibilities

Provide internal and external customers with excellent customer service and support via phone, email, and ticketing system

Use job aids to assist in the diagnosis and resolution of issues

Track and research problems to identify and solve root causes

Participate in and help promote corporate standardization for improved support and lower total cost of ownership (TCO)

Determine and assign priority to ticket using provided definitions for resolved and escalated requests

Communicate expectations to the customer depending on set priority and escalation path

Provide basic “how-to” training to end users

Assist in communicating wide-spread issues to customers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IOSWindows OSMicrosoft Office SuiteProcess improvementDesktop SupportHelp Desk experiencePowerShellWMIActive DirectorySQLProject Management

Required

At least one year of related experience

Customer service experience

Experience with iOS and Windows OS (10, Windows Server 2012, and 2016)

Strong working knowledge of Microsoft Office Suite

Experience with process improvement

Demonstrated high level of professionalism, initiative, and assertiveness

Strong interpersonal and communication skills (verbal and written)

Demonstrated ability to work effectively within a team

Strong desire and aptitude to learn quickly, develop new skills, and work independently

Must be willing to travel up to 5%

Preferred

Bachelor’s degree in Computer Science, Information Technology, or related field and at least 1 year of experience or equivalent combination of education and experience (two years of experience = one year of education)

Desktop Support and/or Help Desk experience

Working knowledge of scripting technologies including, PowerShell, WMI, and experience with Active Directory

Excellent problem-solving and trouble-shooting skills including tracking and researching problems to identify and solve root causes

Ability to write, run, and analyze results using SQL

Project Management experience