Monte Carlo · 1 day ago

IT Helpdesk Engineer

United States

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Troubleshoot and resolve technical issues for team members, managing issues through to resolution. This includes support for software, hardware, and network inquiries.

Track and manage IT equipment inventory, ensuring all hardware and software is accounted for and up to date. This includes provisioning/deprovisioning as needed.

Manage onboarding and offboarding processes for new hires and exiting employees, including configuring laptops, accounts, and permissions.

Work with other IT and security teams to escalate and resolve more complex issues, ensuring timely and effective support for all users.

Document solutions to common issues and contribute to knowledge base resources to improve support efficiency. Identify areas for process improvement in helpdesk operations and propose solutions.

Qualification

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IT supportMacOSMobile operating systemsInventory managementRemote team supportOnboarding processesDocumentation

Required

2+ years of experience in an IT support or helpdesk role, with experience in supporting remote teams preferred.

Strong knowledge of macOS, and mobile operating systems, as well as proficiency in troubleshooting hardware and software issues.

Strong interpersonal and communication skills, with a focus on delivering exceptional customer service to all team members.

Analytical mindset with the ability to diagnose and resolve technical issues efficiently. Able to think critically to solve problems independently and in collaboration with others.

Proven ability to manage multiple support requests simultaneously and maintain detailed records of IT assets and activities.