Be an early applicantLess than 25 applicants

Company

Compass Group USA · 9 hours ago

IT INCIDENT MANAGER-REMOTE

Mobile, AL

Full-time

Remote

Entry, Mid Level

$110K/yr - $115K/yr

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AdviceFood and Beverage

H1B Sponsor Likely

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Responsibilities

Develop and maintain the IT incident management process and procedures.

Coordinate the resolution of incidents, ensuring timely and effective communication to stakeholders.

Conduct post-incident reviews to identify root causes and implement corrective actions to prevent recurrence.

Monitor and analyze incident trends to proactively prevent future incidents.

Collaborate with other IT teams to ensure efficient incident resolution.

Monitor the effectiveness of the incident management process and implement continuous improvement program.

Responsible for leading Change Advisory Board (CAB) meetings and ensuring that all proposed changes are thoroughly evaluated for potential risks and impacts when the Change Manager is not available.

Qualification

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IT incident managementIT service managementITIL certification

Required

Bachelor’s degree in computer science, Information Technology, or a related field.

Experience in IT incident management and IT service management.

Strong problem-solving and analytical skills.

Excellent communication and interpersonal skills.

Preferred

ITIL certification is a plus.

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Company

Compass Group USA

Glassdoor

3.5

Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.

Founded in 1994

Charlotte, North Carolina, USA

10,001+ employees

https://www.compassgroupcareers.com

H1B Sponsorship

Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (41)

2022 (46)

2021 (112)

2020 (56)