Brightspeed · 3 days ago

IT Manager, Enterprise & Wholesale Order Fulfillment

Charlotte, NC

Full-time

Remote

Senior Level

8+ years exp

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Hiring Manager

Sheenah Smith

Insider Connection @Brightspeed

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Responsibilities

Lead the design and implementation of order fulfillment workflows and inventory systems

Strong understanding of the Service Now flow designer framework

Strong understanding in Layer 1, 2, 3 Inventory modeling process and provisioning

Coordinate and drive delivery across IT and Business partners in a multi-vendor environment through the SDLC – requirements, architecture, design, development, testing, deployment, and support

Hands-on involvement as needed in all areas of SDLC – development, debugging, verification and testing, production monitoring and performance analysis

Lay out enterprise architecture and design for systems and applications spanning multiple departments and organizations

Review, document and publish the architecture, interfaces, and design documents based on sessions with IT and business partners and existing artifacts

Translate business requirements to software specification and requirements

Track and manage IT KPIs and OKRs; leverage the larger delivery ecosystem to drive target achievement

Generate reports and metrics for IT and business reviews, preparing updates for executive leadership

Work closely with senior management, analyzing long-term business goals and suggesting ways the organization might achieve these goals with technology

Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation

Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge

Qualification

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JavaJ2EEService Now Flow DesignerAutomationEthernetTDMOptical InventoryProvisioningActivationOSS/BSSInventory ManagementSoftware Development LifecyclePrototypingIntegrationTestingProduction ReleaseCCNACCNPGCPAzureAWSGraph DBNeo4J