First Citizens Bank · 2 days ago
IT Manager - Device Operations (Remote)
Phoenix, AZ
Full-time
Remote
Senior Level
$110K/yr - $165K/yr
6+ years exp
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Responsibilities
AUTOMATION - Assists in defining, prioritizing, and implementing automation and self-service solutions to reduce the effort put forth by SVB end users to gain support and service. Aggressively seeks out automation opportunities to reduce user pain points, decreasing resolution times while increasing the digital experience of the employees.
MULTI-TIER AND CLOUD INFRASTRUCTURE – Manages the design, build, test and deployment multi-tier on-premise and cloud-based solutions that deliver end user services. Configure and optimize server operating systems and databases for maximum availability and resiliency. Build dependable disaster recovery strategies pairing high availability technology with business continuity processes.
LEADERSHIP – Builds and leads a team of geographically dispersed infrastructure engineers and system administrators. Monitors employee performance; mentors with a growth mindset and coaches for high performance. Holds individuals accountable for low performance and tackles tough conversations with empathy. Ensures FCB’s Behavioral True North is sustained and utilized across the team.
STRATEGIC PLANNING – Creates and maintains strategic plans that successfully align with Digital Workplace Technology, Infrastructure and End User Services, Information Technology, and FCB business strategies. Regularly cascades and communicates DWT strategic plans to stakeholders to gain support and alignment. Operates with a Product Manager mindset with planning and communication.
PROJECT MANAGEMENT – Sponsors or manages select operations projects and reports status effectively including risks, actions, issues and decisions. Understands and utilizes Agile and Kanban work management methods to prioritize, communicate and deliver on commitments. Adheres to all Modern Solution Framework requirements. Develops project plans to track project progress and performance. Effectively manage the constraints of a project, adhering to identified change management plans.
TECH VENDOR PARTNERSHIP – Holds contracted third-parties accountable for their commitments through a partnership-based relationship and establishing win-win situations. Can positively leverage partner relationships to achieve stretch engineering objectives.
TEAM PLAYER – Acts as a team player supporting peers, department management and business unit leadership to fulfill operational service levels, department initiatives and project deliverables. Believe in and adopt a “70% agreement, 100% commitment” attitude.
DOCUMENTATION – Build high quality roadmaps, strategies, architectural designs and project plans to publicize the work of the department and develop the knowledge of others.
AGILE WORK METHODS – Organizes work and continuous improvement ideas through effective Agile iterative work planning and execution. Establishes and refines a healthy backlog organized through well-documented epics and stories. Able to adjust to changing priorities on the fly. Maintains a keen eye on opportunities to improve user experience, efficiency, regulatory compliance, or cost savings. Drives resolutions to production.
CHANGE MANAGEMENT – Learns and follows the banks change and release management processes.
RISK MANAGEMENT – Understands and applies a risk-based approach to work prioritization and delivery. Can assess technology solutions for risk through multiple lenses and articulate effectively with risk partners and leadership.
SUBJECT MATTER EXPERT – Act as an expert resource for multiple DWT technology stack components. Stays abreast of industry trends and technology advancements and assesses their value to the bank.
Qualification
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Required
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
Previous leadership for technical implementation
Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
Knowledge of system and data design
3+ years working with MECM, JAMF, Intune, Citrix, and Active Directory
2+ years working on an endpoint operations or engineering team in the financial industry
1+ years in an Agile delivery environment
1+ years using Jira, Confluence or Azure DevOps
Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations.
Preferred
Advanced product knowledge of MECM, Intune, Windows 10 and 11 servicing, Office ProPlus servicing, Powershell, Azure, Active Directory, vSphere, Citrix, and JAMF
Experience managing technical teams in a medium to large organization
Proven ability to mentor and grow the skillsets of team members
Experience managing third-party outsourcing providers to deliver global services
Advanced management of Windows infrastructure.
Benefits
Comprehensive benefits program
Customized offerings
Benefits offerings
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10,001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (4)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO· nasdaq:FCNCA
Leadership Team
C
Craig Nix
Chief Financial Officer
E
Ed Willingham IV
Chief Operating Officer
Recent News
2024-10-31
2024-10-17
2024-05-21
Company data provided by crunchbase
