Enterprise Mobility · 1 day ago
IT Manager - Network Operations
St Louis, MO
Full-time
Remote
Senior Level
6+ years exp
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Responsibilities
Oversee and manage a team of network engineers with a focus on agility and continuous improvement, providing 24/7 support
Provide leadership, guidance, and support to ensure effective team performance and development
Coordinate with senior management and other departments to align NetOps objectives with organizational goals
Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages
Handle escalations, both internal/external, and manage support from different levels
Manage tools, systems, and procedures to ensure dynamic management of issues and customer management
Provide overall expertise with all Network Operations functions
Supervise network operations across 9 data centers (7 in North America and 2 in Europe), including managing Cisco IOS and Nexus devices, Palo Alto firewalls, F5 load balancers, and Infoblox DDI appliances
Manage WAN connectivity for multiple corporate campuses and over 6,000 branches in North America. Oversee the use of VMWare VeloCloud routers and Meraki APs and switches and ensure the effective transition from Cisco DMVPN to SD-WAN.
Oversee the resolution of break/fix issues and ensure high standards of service delivery
Act as an escalation point for complex issues and outages impacting high-revenue locations
Partner with third-party providers for tier 1 support and manage escalation processes
Lead and coordinate larger network projects, ensuring timely and successful completion
Collaborate with project teams to plan, execute, and monitor network infrastructure projects
Identify, influence, and drive opportunities to further our cloud networking objectives
Own and drive multiple simultaneous efforts and roadmaps within the area through close coordination with various IT teams and external vendors
Develop and implement processes and procedures to optimize network operations and improve efficiency
Monitor performance metrics and ensure compliance with service level agreements (SLAs)
Ensure continual process improvement within the Network Operations, including but not limited to: automation of Network Operations tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks
Participate in the on-call rotation for break/fix work
Ensure effective resolution of issues during on-call periods and maintain high availability
Qualification
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Required
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
Must reside in the United States (does not include Alaska or Hawaii)
Must be able to work a schedule within U.S. Central Standard Time core business hours.
6+ years of related experience
Must have experience leading and mentoring technical professionals within a complex networking environment
Prior experience and knowledge of network technologies that support LAN/WAN, cloud, and broadband (VPN, DHCP, DNS, VLANS, as well as others not listed)
Prior experience and knowledge of networking protocols such as TCP/IP, SNMP/ RMON, and RDP
Understanding or experience of working in an Agile/Scrum development environment and working within sprint teams, using tools such as Jira and Confluence
Proven commitment to continuous improvement of teammates and technology
Proven commitment to capturing and reporting of valuable performance, utilization, and cost metrics
Ability to balance risk with business priorities and applies the appropriate sense of urgency to issues
Exceptional communication skills, including the ability to articulate technical concepts to a non-technical audience
Ability to establish effective working relationships within all levels of the organization
Experience managing 3rd party and vendor relationships and negotiations
Must be committed to incorporating security into all decisions and daily job responsibilities
Preferred
Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
2+ years of people management experience, to include hiring, 1-1 meetings, career coaching/ mentoring, performance reviews, salary reviews, etc.
Experience with the following Network Technologies is preferred
Prefer experience working in a large technology/ network environment
Awareness and understanding of AWS or Azure technologies, products, and services
Awareness and understanding of core networking concepts and technologies
Ability to challenge current solutions, determine appropriate solutions, and ensure there is alignment across the organization
Adept at improving outcomes through proactive coaching and development at all levels
Benefits
Comprehensive healthcare packages
401k matching & profit sharing
Schedule flexibility
Work from home opportunities
Paid time off
Organizational growth potential
Company
Enterprise Mobility
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chrissy Taylor
President & Chief Executive Officer
Mike Andrew
Senior Vice President & General Counsel
Recent News
2024-11-14
GlobeNewswire News Room
2024-11-06
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