DarioHealth · 4 days ago

IT Manager

Pittsburgh Region

Full-time

Remote

Mid, Senior Level

5+ years exp

Maximize your interview chances

Health CareHealth Diagnostics

Growth Opportunities

Hiring Manager

Nishant Saini

Insider Connection @DarioHealth

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

• IT Operations & Support: Oversee and resolve all help desk tickets, ensuring that our staff has reliable access to hardware, software, and IT support. When necessary, personally handle tickets, especially for high-priority or executive issues. Implement automation whenever possible.

• Application Support: Manage and provide support for all internal applications used by our colleagues, ensuring smooth operation and troubleshooting any issues that arise.

• User Provisioning: Handle onboarding and offboarding processes for users, including employees, consultants, and contractors, ensuring timely access management across all systems and applications.

• Executive Support : Provide direct technical assistance to executive team members to ensure seamless operation and address any technology challenges promptly. Train team members so they can also assist executives.

• Cloud Environment Management: Administration of our M365 and Entra ID environments, ensuring smooth, secure operation across devices and applications.

• Hardware Management: Be the subject matter expert in managing hardware assets, including local office infrastructure (wireless networking, firewall and network equipment) card access systems, and Apple and Windows laptops and peripherals. Also own all provisioning and deprovisioning of hardware during the onboarding/offboarding process.

• Vendor & Partner Relationships : Work closely with our vendors and partners to maintain high service standards and negotiate beneficial contracts.

• Team Leadership : Manage a multi-region IT team, fostering a collaborative and efficient work environment. Lead by example in a hands-on capacity, helping to mentor and develop team members. Create reporting and metrics to help continuously improve our IT services.

• Budget Management: Plan, monitor, and control the IT budget, identifying areas for cost optimization and investment in new technologies. Consolidate like products or services to simplify the environment.

• Audit and Compliance: Respond to audit inquiries, ensuring that all IT operations align with regulatory requirements and industry best practices.

• Documentation & Knowledge Sharing: Develop and maintain detailed documentation, including FAQs, knowledge base (KB) articles, and IT process documents, to support consistent service delivery and knowledge sharing within the IT team.

• Process Improvement: Continuously look for ways to improve IT processes, including ticketing, provisioning, and support.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT ManagementEntra IDSaaS AdministrationAppleWindows 10/11Budget ManagementDocumentationCompliance Knowledge