200+ applicants

Company

Tailscale · 1 week ago

IT Manager

United States

Full-time

Remote

Mid, Senior Level

$115K/yr - $140K/yr

5+ years exp

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Responsibilities

Hands-On IT Leadership: Take an active role in troubleshooting, supporting end-users, and leading the implementation of IT projects

HelpDesk & Project Management: main point of contact for all Tailscale users for any and all HelpDesk related issues.

Tech-Stack Decision Making: Oversee tech decisions in coordination with Engineering Leadership, ensuring alignment with company-wide IT standards

Platform Expertise: Proficiency in supporting TailScale’s key platforms including Google Workspace and Active Directory

Device Management: Troubleshoot and manage macOS, Linux, and Windows laptops

Cybersecurity Ambassador: Maintain a security-first mindset and act as the local ambassador for Cybersecurity by following corporate governance guidelines and assisting with security audits

Team Collaboration: Maintain close communication with leadership and business units to ensure customer satisfaction and timely response to business needs

Asset and Vendor Management: Assist in managing IT assets, procurement, and vendor relationships

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT ManagementHelpDesk ManagementGoogle WorkspaceMacOSWindowsLinuxVendor ManagementProject ManagementCybersecurityContract Lifecycle ManagementFast-Paced Environment Experience

Required

Bachelor’s or Master’s Degree in Computer Information Systems, Information Technology, or related experience

5+ years of IT management experience

4+ years of HelpDesk management experience

Experience working in fast-growing, ambiguous environments

Proficiency with Google Workspace, macOS (MBP), and serverless SaaS environments

Experience in vendor management and contract lifecycle management

Strong ability to prioritize tasks, manage multiple projects, and effectively oversee change control processes

Excellent written, oral, and interpersonal communication skills

Self-starter who thrives in a collaborative environment and knows when to ask for help

Benefits

Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!

Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.

Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! We encourage all Tailscalars to take 4-6 weeks of vacation annually.

A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own.

Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.