General Dynamics Information Technology · 8 hours ago
IT Operations Knowledge Manager
Any Location / Remote
Full-time
Onsite
Senior Level
$70K/yr - $86K/yr
5+ years exp
Maximize your interview chancesInformation Technology
No H1B
U.S. Citizen OnlySecurity Clearance Required
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Responsibilities
Under limited supervision, designs complex information technology solutions based on capability and customer requirements
Attend weekly KM staff meetings to ensure customer mission execution considerations are integrated with portal operations
Collect and document requirements unable to be met by existing portal capabilities from the assigned communities of interest to provide to the Government KM staff
Provide outreach to assigned communities of interest consisting of: In-depth customer support on KM tools to include associated ITSM & CRM interfaces; Demonstrating new tools and/or capabilities
Respond to user requests for information and support for software, business applications and hardware according to ticketing priority and procedures for ServiceNow
Excellent organizational, communication, and leadership abilities
Ability to organize and lead others; drives results by planning, prioritizing, and meeting tight required
Ability to work independently with a self-motivated attitude; capable of overseeing multiple projects simultaneously
Ability to work with individuals at all levels of our organization
Ability to collaborate with multiple practices across GDIT’s organization
Must be able to be a self-starter, work independently and complete tasks efficiently with minimum supervision
Qualification
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Required
Bachelor’s Degree in library science, information science, or a related field (or equivalent experience)
Certified Knowledge Manager or ability to obtain within first 6 months of start
5+ years of related experience
Service desk knowledge management experience
Public Trust Clearance
Ability to travel to client sites as needed
Demonstrated expert written and oral communication skills
Strong inter-department communicator
Deep analytical and problem-solving skills
Good knowledge of ServiceNow and Confluence systems for hosting Knowledge articles
Defining process for Knowledge intake to approvals and implementation.
Preferred
Professional KM Services experience
Working knowledge of industry standard knowledge management (KM), business process engineering, and Agile software development practices
Proven experience working in a complex technology/enterprise solutions/systems implementation environment
Intermediate proficiency with MS Visio and MS Project
Experience with industry leading Knowledge Management Databases and systems such as ServiceNow, Remedy, IPSoft, RightAnswers
ITIL v4 Certification
KCS Practices Certification
Benefits
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
10 paid holidays per year
GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology has worked across the full spectrum of government and business for decades. It is a sub-organization of General Dynamics.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Ben Buckley
Vice President, Business Area
Katharine Murphy
VP Cybersecurity, Preparedness and Enforcement
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