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Akelius Residential Property AB · 2 days ago
IT Operations Team Lead
Boston, MA
Full-time
Hybrid
Senior Level
5+ years exp
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Responsibilities
Provide support and guidance to stakeholders via help desk
Manage installations, upgrades, and configurations of hardware and software
Oversee IT support specialists to ensure effective response to tasks by internal IT team
Collaborate with group IT
Conduct reviews and recommendations of internal processes and procedures
Manage multiple tasks and meeting deadlines; communicate progress at regular intervals
Provide frontline IT support, both face to face and remotely, with the use of TeamViewer and Azure resources
Take ownership of support requests and be proactive in resolving issues
Manage projects and tasks (e.g., office move, upgrades of hardware or software, property IT)
Follow-up with end users to provide status updates as per service level guidelines
Complete system diagnostics, problem solve, and provide positive client and end-user service
Qualification
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Required
high school diploma or GED is required
5+ years in an IT support role providing IT support, and providing customer support in an IT or technical helpdesk environment
intrinsic interest and understanding of IT solutions and a genuine passion for technology efficiencies
proven ability to create and maintain positive customer and end-user relationships with technical advice, and timely service
ability to present complex information clearly and influence the outcome through effective verbal and written communication
excellent people skills, building relationships with employees
well versed in coordinating and directing the operations of IT staff to meet the requirements of the organization
enjoy working in a fast-paced growing team and are comfortable talking to people at all levels of the business
good interpersonal skills and ability to cultivate strong working relationships in a team environment is a must
strong organizational skills to ensure proper follow up and adherence to project timelines
Preferred
college degree preferred
Benefits
100% paid short and long term disability
Life insurance
401k with match
Annual fitness benefit
Internal industry specific education and training
High-quality working environment
Social events and volunteer opportunities
Company summit every second year
Company
Akelius Residential Property AB
Akelius is a residential real estate company.
1,001-5,000 employees
Funding
Current Stage
Late StageRecent News
2024-04-06
Sweden Posts English
2024-02-24
2024-02-06
Company data provided by crunchbase
