153 applicants

Company

National University · 10 hours ago

IT Product Manager

United States

Full-time

Remote

Mid Level

$78K/yr - $120K/yr

3+ years exp

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Responsibilities

Champions, and serves as subject matter experts in the assigned products and applications.

Oversees innovation and end-to-end launch and maintenance of products.

Leads the planning and implementation of projects.

Collaborates with business leaders to develop roadmaps and drive products from concept to launch in a fast-paced environment.

Collaborates with product vendors, matching product capability with business owner needs.

Leads discovery, sets scope, estimates, and develops business case(s) for new engagements.

Reviews business needs, identifies priorities, and works with the Project Management Office (PMO) team to outline deliverables, milestones, and identifies opportunities and risks.

Assists leadership to define, research, and prioritize improvement initiatives, ensuring alignment with organizational strategies.

Ensures projects all have clear design, build, run, maintain, support and security considerations met.

Coordinates projects, while collaboratively working with the PMO.

Develops, owns, and executes product roadmap.

Translates product roadmap features into well-defined product requirements including features, user stories, tasks and acceptance criteria.

Creates and maintains detailed documentation of products.

Works with IT Leadership and PMO to manage product budget where appropriate.

Provides direction and support to product and project team.

Provides leadership with updates, metrics, and reports.

Schedules and carries out User Acceptance Testing (UAT) with business owners.

Works in an Agile or Agile hybrid environment using best practices.

Leads the product functional design.

Works collaboratively with development and Quality Assurance (QA) teams.

Coordinates resolution of escalated issues.

Works with the release management team to coordinate releases and tests features post-release.

Reasonable and consistent attendance to fulfill requirements of the position.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business analysisAgile methodologyMicrosoft SQL ServerProject managementStudent Information SystemsFinancial Aid processesSalesforce chatCall Center as a ServiceIntelligent Virtual AssistantsArtificial IntelligenceLarge Language ModelsSDLC knowledgeWaterfall methodologyCustomer service skillsFinancial analysisProcess improvementTime management skillsDocumentation skills

Required

Minimum of three (3) to five (5) years of working experience in business analysis required.

Experience with project analysis, estimating, business case development and financial analysis required.

Microsoft SQL Server database and Agile experience required.

Preferred

Bachelor's degree preferred.

Extensive experience in process improvement and project management preferred.

Extensive experience with Student Information Systems (SIS) and Financial Aid processes preferred.

Direct experience with Anthology Student highly preferred.

Extensive experience with Salesforce chat, Call Center as a Service (CCAS) solutions, Intelligent Virtual Assistants (IVA), and telephony systems preferred.

Comprehensive analytical, conceptual, and problem-solving experience preferred.

Previous experience serving as a project lead is preferred.

Experience in higher education preferred.

Experience working in a technology-driven enterprise preferred.

Working knowledge, principles and practices of office management/systems within a higher education environment, preferred.

Benefits

Comprehensive well-being benefits for you and your family

Company

National University

Glassdoor

3.0

National University is a private, nonprofit university that provides accessible, achievable higher education to adult learners. It is a sub-organization of National University System.

Founded in 1971

La Jolla, California, USA

1,001-5,000 employees