78 applicants

Company

Arvest Bank · 3 days ago

IT Senior Manager - Digital Banking Platform

United States

Full-time

Remote

Senior Level

$150K/yr - $155K/yr

5+ years exp

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Responsibilities

Transform Arvest objectives into strategic plans and goals.

Act as a decision maker for the organization, establish structure and internal processes, define and ensure quality standards.

Develop the financial and resource plans, accountable for managing budgets, including reallocating funding as priorities shift.

Proactively mentor, train and lead a team to continually improve services and support.

Provide guidance to subordinates on complex support issues, establish and implement software patching schedule, server upgrades, software configuration, and vendor software installation.

Create and update the disaster recovery and business continuity plans.

Partner with and integrate across other areas of Arvest, collaborating, resolving conflicts, and managing competing priorities, to provide a complete solution.

Ensure projects align to the customers' business goals, the customer is satisfied with the project and conclusions are met.

Communicate the departmental leadership vision/strategy and manage people and technology to follow that direction.

Monitor metrics, problems & trends in order to determine solutions and required process changes that will make the function more efficient.

Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

Responsible for executing functional and business goals for the group. Anticipate process-centric, people-centric, and operations-centric ideas, issues and opportunities to move the business forward.

May develop budget for functional area. Manage budget plan and is responsible for meeting/delivering against budgetary goals and objectives.

Research and recommend new and emerging technologies and services within set budget that will enhance Arvest’s overall business performance.

Stay abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. Develop and leverage partnerships (and relationships) with internal and external stakeholders to meet business needs.

Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS implementationsVendor managementChange managementFinancial services complianceDigital banking platformsBudget managementTeam managementDisaster recovery planningBusiness continuity planningTechnical customer supportTechnical team leadership

Required

Bachelor’s Degree or equivalent relevant work or military experience.

8 years of relevant experience.

Experience in a broad range of areas including: Interact frequently with business partners, forming productive networks internally and externally.

Balance the needs of multiple users and communicate the business advantages of various technical solutions.

Assisted in technology planning process.

Been a key resource to escalate problems, receive guidance, and complete solutions.

Communicate highly technical information clearly and precisely to all levels.

Preferred

5+ years experience managing enterprise-level SaaS implementations, specifically with customer-facing web and mobile applications in financial services.

Proven track record of successful vendor management and third-party software integration, including experience negotiating SLAs and managing customization requirements.

Strong change management experience, particularly in transitioning teams and customers from legacy systems to new platforms while maintaining business continuity.

Experience with financial services compliance requirements and vendor risk management for customer-facing digital banking platforms.

Experience managing development and support team members in a product-driven organization.

Experience leading a technical team.

Software and hardware support or technical customer support experience.