SideRamp · 5 hours ago

IT Service Delivery Consultant

Chicago, IL

Part-time

Remote

Mid Level

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Responsibilities

Develop and implement service delivery strategies that align IT services with business goals, ensuring high levels of user satisfaction and operational efficiency.

Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions to enhance service delivery.

Collaborate with cross-functional teams to facilitate problem resolution and continuous service improvement initiatives, driving a culture of excellence within the IT department.

Qualification

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IT service managementITIL principles

Required

Proven experience in IT service management or delivery roles, with a strong understanding of ITIL principles and practices.

Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights for service enhancements.

Strong interpersonal and communication skills, capable of building relationships with stakeholders at all levels and fostering a collaborative team environment.