200+ applicants

Company

DataGrail · 1 week ago

IT Service Manager

United States

Full-time

Remote

Entry, Mid Level

$105K/yr - $125K/yr

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ComplianceCyber Security

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Independently manage a remote work IT environment for ~100 employees encompassing endpoints, applications, and business systems including:

MDM solutions such as Kandji, Hexnode, or JAMF

Apple operating systems, hardware, and software

Google Workspace Suite

Identity providers such as Okta

Deliver responsive technology support to our varied user types including performing hands-on fixes at the desktop level; installing and upgrading software and configuring systems and applications

Manage the onboarding and offboarding of team members as it relates to equipment and support and deliver new hire IT orientation

Oversee IT vendors

Manage IT asset inventory and lifecycle management program

Ensure DataGrail is spending its technology dollars on the right long-term solutions

Immerse yourself in DataGrail values, culture, and activities

Learn DataGrail’s product and use it like a customer

Establish working relationships with internal teams to understand, prioritize, and effectively deliver IT Support requests and projects

Establish processes and metrics to help identify areas of improvement

Contribute to knowledge base articles for end user reference

Develop, monitor, and maintain single-pane reporting on fleet, systems, and partner health

Be a model test-case IT user for DataGrail product enhancements

Define, track, and manage IT service metrics and outcomes

Iterate upon the technology roadmap for DataGrail, merging roadmap with production engineering technology efforts

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

MDM solutionsApple operating systemsGoogle Workspace SuiteIdentity providersIT asset inventory managementIT vendor managementDesktop supportOnboardingOffboardingTechnology roadmapIT service metrics

Required

Independently manage a remote work IT environment for ~100 employees encompassing endpoints, applications, and business systems including MDM solutions such as Kandji, Hexnode, or JAMF

Apple operating systems, hardware, and software

Google Workspace Suite

Identity providers such as Okta

Deliver responsive technology support to our varied user types including performing hands-on fixes at the desktop level; installing and upgrading software and configuring systems and applications

Manage the onboarding and offboarding of team members as it relates to equipment and support and deliver new hire IT orientation

Oversee IT vendors

Manage IT asset inventory and lifecycle management program

Ensure DataGrail is spending its technology dollars on the right long-term solutions

Company

DataGrail

DataGrail is the Privacy Control Center for modern brands to reduce risk and build trust.

Founded in 2018

San Francisco, California, USA

51-200 employees

http://www.datagrail.io

H1B Sponsorship

DataGrail has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)