Rad AI · 3 hours ago

IT Specialist

United States

Full-time

Remote

Entry Level

$75K/yr - $90K/yr

2+ years exp

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Artificial Intelligence (AI)Enterprise Software

No H1B

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Responsibilities

Prepare and manage IT tasks related to onboarding and offboarding employees.

Configure and deploy laptops and peripherals for new employees.

Provide technical support to new hires during their first week

Track and maintain inventory of IT equipment, including replacements and returns.

Create and update knowledge base articles, guides, and IT process documentation

Assist with day-to-day operations as needed to maintain smooth operations.

Helpdesk Support:

+ Tier I - Basic Support:

- Address account access issues, password resets, hardware troubleshooting, and basic connectivity issues.

- Provide support for VC systems, including Zoom and Google Meet.

- Manage ticket triage, documentation, and resolution.

- Escalate complex issues to appropriate teams when necessary.

+ Tier II - Advanced Support:

- Troubleshoot software and hardware issues and resolve intermediate network problems like VPN and WiFi connectivity.

- Administer SaaS tools like Google Workspace and Okta.

- Diagnose and resolve root cause issues impacting IT systems or tools.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT supportGoogle WorkspaceOktaSlackMacOSWindowsNetworking fundamentalsIT process improvementsRelevant IT certificationsFast-growing startup experienceTechnical documentation