Swooped ยท 8 hours ago
IT Specialist
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $90K/yr
2+ years exp
Maximize your interview chancesArtificial Intelligence (AI)Human Resources
No H1B
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Responsibilities
Prepare and manage IT tasks related to onboarding and offboarding employees.
Configure and deploy laptops and peripherals for new employees.
Provide technical support to new hires during their first week.
Track and maintain inventory of IT equipment, including replacements and returns.
Create and update knowledge base articles, guides, and IT process documentation.
Assist with day-to-day operations as needed to maintain smooth operations.
Provide helpdesk support.
Qualification
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Required
2+ years of experience in IT support, helpdesk, or a similar role
Degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
Proficiency in troubleshooting hardware and software issues on both macOS and Windows platforms
Experience with SaaS platforms and tools such as Google Workspace, Okta, and Slack, or similar
Understanding of networking fundamentals, including laptop connectivity, VPN, printing, etc.
Ability to participate in an on-call schedule that may include after-hours and weekend support
Must reside in the Eastern Time Zone within the United States
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future
Preferred
Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft 365 Certified)
Experience in a fast-growing startup environment
Demonstrated ability to identify and implement IT process improvements
Experience creating technical documentation or user guides
Benefits
Comprehensive Medical, Dental, Vision & Life insurance
HSA (with employer match), FSA, & DCFSA
401(k)
11 paid company holidays
Location flexibility (remote-first organization!)
Flexible PTO policy
Annual company-wide offsite
Periodic team offsites
Annual equipment stipend
Company
Swooped
Swooped is a job search platform using AI to optimize resumes and cover letters, focusing on remote job opportunities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Matt Landau
Co-Founder
Jake Dluhy
Founder & CTO
Company data provided by crunchbase
