IT Specialist @ Swooped | Jobright.ai
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Swooped ยท 20 hours ago

IT Specialist

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Artificial Intelligence (AI)Human Resources
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Insider Connection @Swooped

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Responsibilities

Prepare and manage IT tasks related to onboarding and offboarding employees.
Configure and deploy laptops and peripherals for new employees.
Provide technical support to new hires during their first week.
Track and maintain inventory of IT equipment, including replacements and returns.
Create and update knowledge base articles, guides, and IT process documentation.
Assist with day-to-day operations as needed to maintain smooth operations.
Provide helpdesk support.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT supportMacOSWindowsGoogle WorkspaceOktaSlackNetworking fundamentalsCompTIA A+Microsoft 365 CertifiedUser guidesCommunication toolsTechnical documentationCollaborative team player

Required

2+ years of experience in IT support, helpdesk, or a similar role
Degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
Proficiency in troubleshooting hardware and software issues on both macOS and Windows platforms
Experience with SaaS platforms and tools such as Google Workspace, Okta, and Slack, or similar
Understanding of networking fundamentals, including laptop connectivity, VPN, printing, etc.
Ability to participate in an on-call schedule that may include after-hours and weekend support
Must reside in the Eastern Time Zone within the United States
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future

Preferred

Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft 365 Certified)
Experience in a fast-growing startup environment
Demonstrated ability to identify and implement IT process improvements
Experience creating technical documentation or user guides

Benefits

Comprehensive Medical, Dental, Vision & Life insurance
HSA (with employer match), FSA, & DCFSA
401(k)
11 paid company holidays
Location flexibility (remote-first organization!)
Flexible PTO policy
Annual company-wide offsite
Periodic team offsites
Annual equipment stipend

Company

Swooped

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Swooped is a job search platform using AI to optimize resumes and cover letters, focusing on remote job opportunities.

Funding

Current Stage
Early Stage

Leadership Team

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Matt Landau
Co-Founder
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Jake Dluhy
Founder & CTO
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Company data provided by crunchbase
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