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Thorlabs · 3 days ago
IT Specialist II
Sterling, VA
Full-time
Onsite
Mid Level
4+ years exp
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Responsibilities
Process and prioritize incoming service requests. Troubleshoot basic to intermediate service requests including all network connectivity, cloud services and applications, printing, scanning, phone, and endpoint equipment as presented thru the ITSM system.
Assist in deployment, maintenance, and support of end point operating systems: hardware, applications, and software
Collaborate with Inventory and procurement team to follow policies and procedures on repairs, replacements, and upgrades.
Partner the teams to make sure the endpoint devices are updated and in compliance.
Assist the users with software / security related enquiries and adhere to Thorlabs Security Policies
Monitor and maintain all audio and visual IT equipment, printers, scanners, and endpoints
Assist with the configuration, deployment, and troubleshooting of company approved software.
Assist with on-boarding and training of the new hires on IT resource use and security policies
Partner with Team Lead to review and escalate tickets as required to next level support
Request approval from Team Lead to review and escalate tickets that require next level tier. Provide support for level one IT Specialist
Assist in projects, pulling reports and helping forecast requirements. Working closely with technology teams to help on new technology deployments
Proactively develop the IT knowledge base by documenting new technology and checking for accuracy on existing technology
Participate in technology team meetings and provide content on continuous improvement
Troubleshoot more complexed technical issues that may require specialization within a particular area of IT.
Spearhead projects, coordinate tasks and manage resources on assigned projects that are rolled out within the location
Provide additional support to team when required.
Qualification
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Required
4+ years of experience in a similar role preferred.
Associate degree in Computer/IT fields or equivalent experience
Excellent customer service and stakeholder management skills
Experience with ITSM system management and escalation
Experience with reporting and analysis of incidents, problems, and requests
Experience with Networking, Audio/Visual IT equipment, printing, scanning, and Active Directory, Azure AD, including file and group permissions
Ability to research and recommend solutions outside one's typical skill set
Ability to prioritize tasks and act independently within the scope of normal duties and responsibilities
Ability to support remote users, office, or travel to remote sites as business needs dictate
Excellent written communication and documentation skills
Availability to support night/weekend coverage based on the needs of the business
Preferred
Industry certifications are a Plus
Benefits
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Generous PTO package
401(k) plan
Tuition reimbursement
Company
Thorlabs
Thorlabs is a privately held optical equipment company.
1,001-5,000 employees
H1B Sponsorship
Thorlabs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2022 (9)
2021 (8)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Peter Heim
Chief Technology Officer & General Manager
Larry Wineberg
CFO
Recent News
Company data provided by crunchbase
