myGwork - LGBTQ+ Business Community · 3 days ago
IT Support Analyst
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Responsibilities
Installation, maintenance, and repair of desktop/laptop computing systems.
Support and administration of Windows, Mac OSX, and Linux systems.
Diagnose, troubleshoot, and repair computing related issues.
Escalate to senior team members when appropriate.
Support for all corporate productivity software (Microsoft Office - Access, Word, Excel, PowerPoint, Exchange, Outlook, Exchange; Photoshop; Acrobat), Support centrally managed systems, and in-house applications. Includes installation, troubleshooting, and user assistance and training. (Intune, JAMF, SCCM, SQL, OpenVPN, AlwaysOn)
Installation, configuration and maintenance of back-up software on all desktop/laptop computing systems.
Educate and train employees on proper computing techniques and use of applications. (Confluence Knowledge Base)
Assist system administrators with basic support and administrative tasks including account creation, system monitoring, processing trouble tickets, resetting passwords, and remote access support.
Prepare equipment for procurement, deployment and asset inventory.
Provide guidance for employees with installations and configurations of new desktop computer systems (Mac and PC), printers, scanners, smart phones, tablets, laptops, and other computing related devices.
Assist users and manage VPN access for remote system access.
Utilize Remedyforce helpdesk ticket system to manage tasks, requests, incidents, problems and approvals.
Take full advantage of training opportunities provided.
Qualification
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Required
1 to 2 years of experience providing desktop support in a mixed PC and Mac environment
Commitment to providing superior customer service
Possesses excellent communication and interpersonal skills
Detail-oriented nature and good follow-up necessary
Demonstrated skill in configuring and troubleshooting printers
Expert knowledge of Microsoft Office
Experience with networking hardware and basic networking concepts
Benefits
Health care coverage designed for the mind and body
Generous time off
Access to a wealth of resources for career growth
Financial planning and wellness programs
Family-friendly perks
Retail discounts and referral incentive awards
Company
myGwork - LGBTQ+ Business Community
myGwork is the largest global platform for the LGBTQ+ business community.
Funding
Current Stage
Early StageTotal Funding
$4.77MKey Investors
24 HaymarketInnovate UK
2023-08-17Series Unknown· $1.66M
2023-08-17Grant· Undisclosed
2021-12-07Series A· $2.12M
Recent News
2024-04-10
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