Woolpert · 6 days ago
IT Support Analyst
Wonder how qualified you are to the job?
Maximize your interview chances
ArchitectureConsulting
H1B Sponsorship
Insider Connection @Woolpert
Responsibilities
Provide exceptional customer service in person, via phone and email as appropriate.
Perform analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
Collaborate with network and server administrators when needed to ensure efficient operation of the company’s infrastructure environment.
When necessary, liaise with third-party support and equipment vendors.
Following agreed procedures, identify, register, and categorize incidents.
Gather information to enable incident resolution and promptly allocate incidents as appropriate.
Maintain incident records and advise relevant persons of actions taken.
Apply tools, techniques, and processes to create and maintain an accurate asset inventory.
Produce reports and analysis to support asset management activities to aid decision making.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Strong Microsoft background: Windows, and components of Microsoft 365 (M365) including Teams.
Support experience with laptops, desktops, workstations, and tablets.
Technical knowledge of internal PC components, including video cards, RAM, HHD’s and system boards
Experience supporting cloud-based technologies.
Working technical knowledge of system imaging using SCCM or similar system management platforms.
Experience in asset management practices.
Knowledge of remote system control procedures.
College degree or 2-5 years equivalent IT work experience
Preferred
Microsoft certifications a plus
Benefits
Training and coaching programs
Excellent benefits package
Competitive salaries
Company
Woolpert
Woolpert is a design, geospatial, and infrastructure management firm.
H1B Sponsorship
Woolpert has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (5)
2022 (1)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$2.93MKey Investors
MSD Partners
2022-11-23Series Unknown· $2.93M
2021-03-24Private Equity· Undisclosed
2017-12-15Private Equity· Undisclosed
Recent News
Dayton Daily News
2024-05-19
Company data provided by crunchbase