Ad Hoc LLC · 17 hours ago
IT Support Analyst III
District of Columbia, United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $110K/yr
5+ years exp
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Responsibilities
Demonstrates knowledge of how IT processes enable employee productivity
Employs a consultative and proactive approach to understanding requirements, designing effective processes, and identifying opportunities for improvement
Applies hands-on experience supporting formal documentation and policies and is effective at translating complex technical terms for a wide variety of audiences
Assists in leading internal efforts to share lessons learned and promote continuous improvement
Provides escalation assistance to Helpdesk and IT Support Specialists with issues surrounding software and programs and acts on IT requests
Provides training and guidance to team members as needed
Manages and supports licensing of third-party tools inclusive of audits
Manages, supports and implements all areas of mobile device management and remote control reporting and monitoring from tools including Addigy and Connectwise
Implements, manages and supports areas of enterprise IT Infrastructure
Implements, manages and supports Group policy for security in MDM and Google Workplace
Serves as a mentor to the IT Support Specialist and provide guidance on more complicated issues
Manages Security rights for Google Workplace and helps implement best practices based on NIST 800-171 and ISO 27000 controls
Helps maintain and update processes and procedures for areas around ISO 20000, and 27000 controls and certifications; attends awareness training
Creates and maintains Standard Operating Procedures for support staff to follow
Helps manage relationships between third-party vendors and application vendors
Manages and maintains IT assets and antivirus solutions for the company
Maintains expert level support to cloud server environments, network security, directory services, disaster and recovery solutions, internet of things, and ability to adapt and learn other new technology as required
Other duties as assigned (examples: IT projects, ISO documentation, etc.)
Qualification
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Required
Associate’s or Bachelor's, 5+ years of experience
Prior ARPA-H, DARPA, or other ARPA-like contracting experience is required
Experience providing help desk support to clients, including resolving system issues and escalating trouble tickets is required
Demonstrates knowledge of how IT processes enable employee productivity
Employs a consultative and proactive approach to understanding requirements, designing effective processes, and identifying opportunities for improvement
Applies hands-on experience supporting formal documentation and policies and is effective at translating complex technical terms for a wide variety of audiences
Assists in leading internal efforts to share lessons learned and promote continuous improvement
Provides escalation assistance to Helpdesk and IT Support Specialists with issues surrounding software and programs and acts on IT requests
Provides training and guidance to team members as needed
Manages and supports licensing of third-party tools inclusive of audits
Manages, supports and implements all areas of mobile device management and remote control reporting and monitoring from tools including Addigy and Connectwise
Implements, manages and supports areas of enterprise IT Infrastructure
Implements, manages and supports Group policy for security in MDM and Google Workplace
Serves as a mentor to the IT Support Specialist and provide guidance on more complicated issues
Manages Security rights for Google Workplace and helps implement best practices based on NIST 800-171 and ISO 27000 controls
Helps maintain and update processes and procedures for areas around ISO 20000, and 27000 controls and certifications; attends awareness training
Creates and maintains Standard Operating Procedures for support staff to follow
Helps manage relationships between third-party vendors and application vendors
Manages and maintains IT assets and antivirus solutions for the company
Maintains expert level support to cloud server environments, network security, directory services, disaster and recovery solutions, internet of things, and ability to adapt and learn other new technology as required
Benefits
Company-subsidized Health, Dental, and Vision Insurance
Use What You Need Vacation Policy
401K with employer match
Paid parental leave after one year of service
Company
Ad Hoc LLC
Ad Hoc is a digital services company that helps the federal government better serve people.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Gershman
Co-founder & CEO
Mark Huber
Chief Financial Officer
Company data provided by crunchbase
