200+ applicants

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Company

Original Job Post

Verkada · 2 days ago

IT Support Engineer

New York, NY

Full-time

Hybrid

Entry, Mid Level

$70K/yr - $130K/yr

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Responsibilities

Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions.

Administering a wide variety of SaaS apps; provision/modify/remove access as needed.

Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software.

Partner with all business units and collaborate on projects.

SaaS account management with an eye on security and cost evaluations.

Able to communicate effectively and concisely to the entire company.

Supporting global workforce, partnering with overseas IT teams, both employees and consultants.

Analyze existing processes, suggest and make improvements, and implement business processes where none exists.

A desire to learn and expand your horizons; take on new challenges as the business scales and things break.

Willingness to go above and beyond what is listed in this description; as the company grows, so will the role.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

MacOSWindowsLinuxIOSAndroidG-Suite administrationSSO OktaSSO OneLoginAV hardware managementZoomNetworking conceptsSwitchingFirewallsSubnettingWireless technologiesVPNsLAN/WANCarryingCustomer service mindsetVerbal communicationWritten communicationTeamworkFlexibilityJiraOktaSlackSalesforceZoom RoomsKandjiIntune

Required

5-star customer service mindset.

Excellent verbal and written communication skills.

Excellent teamwork skills.

Familiarity with macOS, Windows, Linux, iOS, and Android devices.

Ability to administer G-Suite for day-to-day operations

Experience working with SSO (Okta, OneLogin, etc.).

Capable of managing AV hardware and software, including Zoom and other video conferencing software.

Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).

Flexible work schedule; we take every opportunity to succeed as a company - sometimes that means early mornings, late nights, and unexpected phone calls and Slack messages outside of typical working hours.

Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands.

Preferred

BS in Computer Science, Information Systems, or similar experience.

Familiarity with any/all of our current technology stack: Jira, Okta, Slack, Salesforce, Zoom and Zoom Rooms, Kandji, Intune, VoIP telephony among others.

Good grasp on how APIs are designed and implemented.

Familiarity with programming languages e.g. Python.

Exposure to HPE/Aruba, Palo Alto networking hardware.

Fearless when it comes to troubleshooting or determining root cause.

A love of documentation and process improvement.

Demonstrate that you continue to keep your knowledge and skills up to date

Prior IT/helpdesk/customer service experience, particularly in an early-stage startup.

Benefits

Healthcare programs with premiums covered for the employee and family

Expanded mental health support

Paid parental leave and fertility benefits

Professional development stipend

Wellness/fitness benefits

Healthy lunches and dinners provided daily

Company

Verkada

Glassdoor

3.4

Verkada is a cloud-based physical security platform provider helping enterprises operate safer, smarter buildings.

Founded in 2016

San Mateo, California, USA

1,001-5,000 employees

https://www.verkada.com

H1B Sponsorship

Verkada has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (30)

2022 (57)

2021 (28)

2020 (16)