98 applicants
Ramp · 2 days ago
IT Support Operations
New York, United States
Contract
Onsite
Mid Level
$45/hr - $45/hr
3+ years exp
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Responsibilities
Provide in-person support at the NYC HQ and remote support for other offices.
Triage support requests from tickets, email, and Slack, proactively unblock users.
Take ownership of projects, work with internal/external teams, manage inventory, and assist with new hire equipment.
Create and update technical documentation and user-facing documentation.
Advocate for users, understand challenges, and remove blockers.
Make data-driven, empathetic decisions, and provide after-hours support for events.
Qualification
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Required
Minimum 3 years of technical experience in an enterprise size organization
Strong knowledge in our core tech stack including Okta, Google Workspace, Slack, MDM, and various modern SaaS tools
Strong attention to detail and execution oriented
Understanding of User Lifecycle Management, managing user/role access
Experience troubleshooting audio visual systems
Preferred
Experience in high growth startups
Experience managing macOS/Windows
Slack Certified Admin
Okta Certified Professional
Benefits
100% medical, dental & vision insurance coverage for you and partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support for NY
Pet insurance
Company
Ramp
Ramp is a finance automation platform that helps businesses spend less time and money.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$1.82BKey Investors
Founders FundGoldman SachsKeith Rabois
2024-04-17Series D· $150M
2023-08-23Series D· $300M
2022-03-21Series C· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-Founder
Recent News
2024-05-29
Company data provided by crunchbase
