ClearGov · 2 days ago

IT Support Specialist (Northern Indiana Region)

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Provide prompt and effective internal user support to employees across all departments, addressing hardware, software, and network-related issues

Manage the IT onboarding and offboarding process, ensuring new employees receive necessary equipment and have proper access to systems, and that departing employees’ access is removed and equipment is returned

Assist in troubleshooting and maintaining internal applications used across the organization, ensuring optimal functionality and accessibility for all employees

Securely manage, store, and track IT equipment, preparing and shipping devices to remote employees or other locations as needed

Conduct security training sessions to educate staff on best practices for data protection, safe internet use, and phishing awareness

Enhance and enforce IT security policies, ensuring compliance with industry standards and organizational requirements

Work closely with team members to provide tailored solutions that meet departmental needs, especially for application support and system access

Monitor and respond to help desk requests, ensuring timely resolution of internal IT issues

Collaborate with management to assess potential security risks and take preventative measures to protect company data

Maintain accurate IT-related documentation, including procedures, security protocols, and tracking of equipment shipments

Stay informed on emerging security threats and recommend improvements to the company’s IT security framework

Qualification

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User Support ExpertiseIT Security Best PracticesCloud ExperienceCustomer Service FocusLogistics ManagementGoogle WorkspaceMicrosoft Office 365ZoomSlackJumpCloudMalwareBytesPowershellScriptingWindowsMAC OSAndroidIOSJiraConfluenceProblem-Solving Ability

Required

3+ years experience in providing direct IT support to internal users, resolving hardware, software, and network issues in a professional manner.

Familiarity with supporting and maintaining internal applications, ensuring their availability and performance for employees

Experience managing the IT aspects of employee onboarding and offboarding, ensuring secure and efficient system access and equipment management

Ability to manage IT equipment logistics, including secure storage, preparation for shipment, and occasional lifting of hardware

Understanding of IT security best practices, SOC 2 Compliance, and experience conducting training / awareness programs for employees

Clear and effective communicator, able to translate technical jargon into easy-to-understand language for non-technical staff

A people-oriented approach with a strong sense of empathy and patience while troubleshooting issues and providing guidance

Strong analytical and troubleshooting skills, with the capacity to quickly identify and resolve internal user and application issues

Ability to juggle multiple support requests and prioritize tasks to meet the organization’s needs without sacrificing service quality

Demonstrated ability to work closely with all departments, understanding their unique requirements and providing IT solutions that enable their success

2+ years general experience with cloud environments preferably AWS

Willingness to learn and adapt to new technologies and applications as the company’s needs evolve