Information Consulting Group, Bern · 3 hours ago
IT Support Specialist
United States
Full-time
Remote
Entry Level
$25/hr - $28/hr
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Responsibilities
Perform intake (via phone, email, and chat) and support to our clients related to the technology offerings in organization service catalog.
Diagnose, resolve, and route as appropriate complex, technical incidents and service requests related to computing hardware, software, and network services.
Track all client interactions and details related to work performed through our incident management tool, Helix.
Write and edit technical support documentation.
Post content on our client-facing websites using a CMS editing interface and in our internal knowledge base.
Qualification
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Required
Previous support level experience with Windows/MacOS.
Strong customer service orientation and excellent interpersonal skills.
Excellent technical support skills and the ability to present technical information clearly to both technical and non-technical audiences.
Ability to work independently and as part of a team.
Ability to maintain confidentiality of sensitive materials.
Preferred
Demonstrated ability to prepare written documentation suitable for university use desirable.
Previous experience in an academic computing environment preferred.
Company
Information Consulting Group, Bern
Trustet Business Management ICG – die treibende Kraft: Sorgsamer Umgang mit Ressourcen und neue Digitaltechnik bestimmen zukünftige Lösungen.
Founded in 1997
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
