Miles IT · 15 hours ago

IT Support Specialist

United States

Full-time

Remote

Entry, Mid Level

$45K/yr - $75K/yr

1+ years exp

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Responsibilities

Spends 70% of the day working on the most complex support issues and 30% of the day mentoring the technical team members from the first tier

Work on problems that may be intermittent and difficult to resolve

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT services experienceTechnical support experienceDiagnosing hardware issuesDiagnosing software issuesCloud services supportNetwork troubleshootingPassion for IT

Required

1 years of experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk

Experience working on a technical support team, at a tier 2 or tier 3 level

Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks

Excellent organizational skills

Excellent communication skills and professionalism

Strong passion for working with information technologies