Oddball · 2 days ago

IT Support Specialist

United States

Full-time

Remote

Entry, Mid Level

$50K/yr - $70K/yr

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Computer Vision

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Responsibilities

Technical Support: Serve as the first point of contact for end-users seeking technical assistance over the phone, via email, or in person. Troubleshoot and resolve hardware, software, and network issues for Mac and Windows environments, ensuring minimal downtime and high satisfaction levels.

Documentation: Maintain comprehensive documentation of IT systems, configurations, procedures, and troubleshooting guides. Ensure documentation is up-to-date and accessible, supporting the IT team's efficiency and knowledge sharing.

Hardware Management: Manage the inventory of hardware assets, including procurement, deployment, maintenance, and disposal. Coordinate with vendors for the purchase and repair of equipment, ensuring the company's hardware needs are met efficiently and cost-effectively.

Customer Service: Building positive relationships with users, alleviating concerns, providing timely and satisfactory resolutions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportTroubleshootingDocumentationNetworking FundamentalsProcess DocumentationQuestioning SkillsGoogle Workspace G-SuiteSlack AdministrationZoomMDMProblem-SolvingCustomer ServiceInterpersonal CommunicationTime ManagementCertifications CompTIA A+Certifications Network+