Pine Gate Renewables · 3 hours ago

IT Support Specialist

United States

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Provide on-premise & remote end-user support, troubleshooting, and diagnosing problems on-site and remotely.

Track and manage service requests via email, phone, or in-person.

Install, customize, and test hardware and software.

Maintain inventory of all company hardware and software through cloud management systems.

Create and maintain user training and help documentation.

Provide presentation support, including audio/visual equipment.

Set up and support mobile devices remotely.

Prioritize, track, analyze, and report on service requests and tickets.

Coordinate technical activities for users.

Provide customer support to Pine Gate Renewable employees.

Order, maintain and ship electronic equipment.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT SupportHardware RepairSoftware InstallationMobile Device SupportTechnical Documentation

Required

2 or more years' experience in IT support

Proven experience providing high-quality technical support and customer service to end-users in various environments.

Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues quickly and effectively.

Experience managing and responding to technical incidents, ensuring timely resolution and minimizing downtime.

Expertise in diagnosing and repairing hardware malfunctions, including workstations, laptops, printers, and other equipment.

Ability to identify, troubleshoot, and resolve application issues, ensuring smooth functioning of software and minimizing disruptions to business processes.