Supportwave · 22 hours ago
IT Support Specialist
United States
Full-time
Remote
Entry Level
$3,300/mo - $3,300/mo
2+ years exp
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Responsibilities
Configure and image client workstations, laptops, and servers for our client.
Provide Level 1 remote technical support for hardware, software, and networking issues for our client.
Perform software installations, file backups, and system/application configurations.
Monitor and resolve tickets via a central ticketing system and respond to calls promptly.
Document all changes in our client's environments and adhere to best practices.
Conduct research for technical issue resolution using online resources.
Identify opportunities to educate our client’s team and improve their IT experience.
Support additional duties as assigned by management.
Qualification
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Required
Minimum of 2 years in an IT support/helpdesk role or 2 years working for a MSP.
Exceptional multi-tasking, analytical, and problem-solving abilities.
Ability to work under pressure with tight deadlines.
Strong verbal and written communication skills.
Passionate about technology and delivering exceptional customer service.
Highly motivated, self-directed, and capable of absorbing and retaining information quickly.
Experience troubleshooting and configuring desktop hardware and software for our client.
Proficient in Microsoft Office Suite, O365 administration, and remote support tools like LogMeIn.
Ability to troubleshoot printers, scanners and other peripherals.
Experience supporting and troubleshooting mobile devices iPhone, iPad, with MDM controls.
Knowledge of networking concepts, including TCP/IP, OSI model, routing, switching, VLANs, and subnetting.
Familiarity with VoIP systems, virtualization platforms, and RMM tools.
Preferred
Experience with Azure AD and Intune
Company
Supportwave
Supportwave is an IT Support platform providing on-demand access to their global Talent Cloud of verified IT and Dev Engineers.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$2.9MKey Investors
Fuel Ventures
2023-08-02Seed· $2.19M
2021-08-01Pre Seed· $0.71M
Recent News
supportwave.com
2024-11-21
km-capital.co.uk
2024-01-04
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