Verifone · 2 days ago

IT Support Specialist

Santa Fe, NM

Full-time

Onsite

Entry, Mid Level

2+ years exp

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Responsibilities

Provide timely and professional IT support to clients and staff via phone, email, chat, or remote access.

Analyze and diagnose IT problems and implement effective solutions.

Monitor and maintain the performance and security of IT systems and devices.

Install, update, and configure IT equipment and applications according to best practices and standards.

Create and maintain IT documentation and records.

Train and educate clients and staff on IT systems and tools.

Stay updated on the latest IT trends and technologies.

Collaborate with other IT team members and external vendors.

Qualification

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IT supportWindows 10/11AzureMicrosoft productsTroubleshootingLaptop/DesktopPrintersMFP devicesMicrosoft IntuneEntra IDITILITSMIT frameworksMethodologiesTask managementProject managementEnglish fluencyCommunicationCustomer serviceProblem solvingIndependenceTeamworkPrioritizationMicrosoftCompTIACisco