Versant Ventures · 2 days ago

IT Support Specialist

California, United States

Full-time

Onsite

Mid Level

3+ years exp

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Responsibilities

Provide first-level support for internal staff resolving laptop (PC and Mac), mobile devices, network issues, software support, account login, and A/V issues

Communicate effectively with technical and nontechnical users through various channels

Provision and deprovision hardware, user accounts, software, and cloud-based applications

Troubleshoot issues, escalate when necessary, and assist with account management and hardware purchasing

Prioritize and manage help desk tickets, investigate security incidents, and participate in technology program rollouts

Identify ways to streamline processes and participate in documentation support

Qualification

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IT Systems AdministrationMicrosoft OfficeMicrosoft TeamsWindows 10MacOSAADIntuneDNSDHCPTCP/IPLAN/WAN/WiFiCrestron AVMeeting Space TechnologiesMobile DevicesIPhoneAndroidScriptingAutomationProblem-SolvingHard WorkingOrganizational SkillsTask ManagementTeamwork