Whalar · 2 days ago

IT Support Specialist

Los Angeles, CA

Full-time

Remote

Entry, Mid Level

$60K/yr - $70K/yr

2+ years exp

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Responsibilities

Employ systematic approaches to troubleshoot and diagnose intricate technical issues, identifying core causes and implementing effective remedies.

Configure and administer diverse systems such as Google Workspace, Slack, Rippling Device Management, Jira, Confluence.

Stay current on the evolving landscape of hardware, software, peripherals, and their interoperability, offering tiered recommendations for optimal solutions.

Undertake device enrollment and manage assets efficiently.

Develop and uphold streamlined processes and documentation.

Extend expert-level technical assistance to end-users, proficiently addressing a wide spectrum of IT concerns encompassing hardware, software, and security.

Collaborate across teams to set up, configure, and maintain IT systems, applications, and services, ensuring their peak performance and reliability.

Oversee and manage inventory of IT assets, spanning hardware, software licenses, and peripherals.

Produce and maintain comprehensive technical documentation, encompassing user guides, standard operating procedures, and knowledge base articles.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportCybersecuritySystem UpdatesGoogle WorkspaceSaaS SolutionsHardware ConfigurationSoftware ConfigurationData Protection ComplianceIT DocumentationInventory Management

Required

2+ years experience of handling systems updates, cybersecurity measures, ensuring compliance in data protection regulations, installing and configuring hardware and software.

Energetic Customer-Centric Approach: We're looking for individuals with a strong sense of drive and a natural inclination towards exceptional customer service.

Inquisitive and Proactive Mindset: We value those who take the lead, ask questions, and are enthusiastic about embracing new knowledge and skills.

Proven Mastery in Technical Support: Proven experience as an IT Support or similar role, with a track record of successfully managing support requests.

Comprehensive IT Proficiency: Understands account management and can understand different SaaS solutions.

Savvy Troubleshooter: Strong proficiency in troubleshooting and resolving technical issues related to desktops, laptops, and peripherals.

Champion of IT Security: Following and enforcing account management and data protection processes.

Exceptional Communicator: Ability to showcase your outstanding communication and interpersonal skills by conveying intricate technical ideas in an understandable manner, catering to both technical and non-technical audiences.

Solution-Focused and Detail-Oriented: You have a knack for innovative problem-solving, meticulous attention to detail, and a strong ability to manage and prioritize multiple tasks efficiently.

The ability to be on-site when needed