COGENT DATA SOLUTIONS LLC · 2 days ago
ITIL Remedy / ServiceNow integrator
Austin, TX
Contract
Remote
Senior Level, Lead/Staff
8+ years exp
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Hiring Manager
Mounika Chowdary
Insider Connection @COGENT DATA SOLUTIONS LLC
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Responsibilities
Experience with ITSM and ITIL governance processes.
Ability to think and act both strategically and tactically and know when to apply each type of action.
Very strong communication skills: oral, written, presentation and facilitation.
Technical understanding with ability to translate into business concepts.
IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.
Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.
The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners - to articulate and remedy service level issues.
A good understanding of IT Outsourcing and Managed Services.
Statistical, numerical and analytical principles and processes.
Innovative thinking with service quality, and its improvement, within limits of costs and business direction.
Adhere to Project Management best practices
Experience with ITSM service tools, ServiceNow, and Remedy.
Proficient in the use of Remedy On Demand
Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS.
Training experience
Experience with ServiceNow security operations. Experience with DevOps tools (Jira, Gitlab, etc.)
Qualification
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Required
Experience with ITSM and ITIL governance processes.
Ability to think and act both strategically and tactically and know when to apply each type of action.
Very strong communication skills: oral, written, presentation and facilitation.
Technical understanding with ability to translate into business concepts.
IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.
Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.
The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners - to articulate and remedy service level issues.
A good understanding of IT Outsourcing and Managed Services.
Statistical, numerical and analytical principles and processes.
Innovative thinking with service quality, and its improvement, within limits of costs and business direction.
Adhere to Project Management best practices
Experience with ITSM service tools, ServiceNow, and Remedy.
Proficient in the use of Remedy On Demand
IT Service Management certification ITIL V3 or V4
PMP Certification
Business Process Engineering
Technical Writing/Formal documentation skills
Experience with ServiceNow in use with supporting external business partners.
Experience with Cloud service provider AWS.
Training experience
Experience with ServiceNow security operations.
Experience with DevOps tools (Jira, Gitlab, etc.)
Company
COGENT DATA SOLUTIONS LLC
Cogent Data Solutions LLC is a rapidly expanding global provider of innovative information technology services and solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
A
Anitha Sakamuri
President & CEO
Company data provided by crunchbase
