Neos Consulting Group · 2 days ago
ITIL Remedy/ServiceNow Systems Analyst
Austin, TX
Contract
Remote
Senior Level, Lead/Staff
8+ years exp
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Hiring Manager
Karin Schunka
Insider Connection @Neos Consulting Group
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Responsibilities
Provide leadership and develop and manage projects which promote IT Service Management principles and guide Infrastructure and Operations maturity using Service Management methods.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
8 Required Experience with ITSM and ITIL governance processes.
8 Required Ability to think and act both strategically and tactically and know when to apply each type of action.
8 Required Very strong communication skills: oral, written, presentation and facilitation.
8 Required Technical understanding with ability to translate into business concepts.
8 Required IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.
8 Required Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.
8 Required The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners - to articulate and remedy service level issues.
8 Required A good understanding of IT Outsourcing and Managed Services.
8 Required Statistical, numerical and analytical principles and processes.
8 Required Innovative thinking with service quality, and its improvement, within limits of costs and business direction.
8 Required Adhere to Project Management best practices
8 Required Experience with ITSM service tools, ServiceNow, and Remedy.
Preferred
5 Preferred Proficient in the use of Remedy On Demand
4 Preferred IT Service Management certification ITIL V3 or V4
4 Preferred PMP Certification
4 Preferred Business Process Engineering
4 Preferred Technical Writing/Formal documentation skills
4 Preferred Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS.
3 Preferred Training experience
1 Preferred Experience with ServiceNow security operations. Experience with DevOps tools (Jira, Gitlab, etc.)
Company
Neos Consulting Group
Neos is an Austin Tx based IT consulting and staffing firm specializing in Texas state and local governments, & higher education verticals.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Carter
Founder & Partner
Company data provided by crunchbase
