Idexcel · 20 hours ago
ITIL Solutions Architect
Washington, DC
Contract
Remote
Mid Level
Maximize your interview chancesCloud ComputingInformation Technology
Hiring Manager
Chandra S
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Responsibilities
Responsible for assisting in the governance of critical Service Management disciplines, i.e. Change Management, Release Management and Configuration Management
Participates in planning sessions related to projects or new technologies, to implementing process improvement within the Service Management area. Documents discussions and agreements. Facilitate gate review, change advisor boards and IT operational meetings.
Establishes liaison relationship with business partners and IT departments in order to provide process solutions to meet user needs.
Assesses process improvements needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities and advises on options.
Reviews change requests, ensuring that all requests are complete, accurate and follow established processes, policies and procedures.
Facilitates daily operations meetings, weekly Change Advisory Board (CAB) meetings and Post Implementation Review (PIR) meetings.
Assists in the development of user manuals and knowledge databases and assist in user training.
Reviews impact of changes, investigates, resolves and escalates problems.
Monitors and analyzes metrics to ensure customer satisfaction.
Promotes an understanding of IT Service Management roles, processes and activities to business units and IT departments.
Supports and participates in formal reporting related to IT Operations.
Coordinate with SMEs to gain necessary approvals for requested changes.
Review risk information for potential issues and determine mitigation plans.
Verify the quality and completion of pre and post change implementation requirements such as testing approvals, scheduling, risk and impact analysis, release and deployment plans and backout plans.
Participate in the Change Advisory Board as needed to represent change implementation activities.
Validate key implementation milestones within changes.
Analyze the relationship between incidents and implemented changes.
Qualification
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Required
Demonstrated years’ experience in the IT Service Management field.
ITILv3 or v4 Certification
ITIL v3 or v4 Practitioner in Release and Control or Change, Configuration, Release Working knowledge within IT operations and/or Service Management functions.
Experience with ServiceNow Platform, including creating reports/dashboards and building KPIs.
Company
Idexcel
Idexcel is a Professional Services and Technology Solutions provider specializing in Cloud Services, Cloud Native Services, Data Platforms and Intelligence, Automation & AI.
Founded in 1998
501-1000 employees
H1B Sponsorship
Idexcel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (89)
2022 (192)
2021 (195)
2020 (247)
Funding
Current Stage
Late StageCompany data provided by crunchbase
