Econolite · 3 hours ago

ITS Engineer

United States

Full-time

Remote

Mid Level

$85K/yr - $95K/yr

4+ years exp

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Responsibilities

Support / Troubleshoot our current Centracs Mobility offering. A very high knowledge of services is required.

Understanding of how the architecture interconnects to the hosted cloud.

Handle and resolve customer's complaints via phone and e-mail.

Explain how to use Econolite’s Systems Software Products and associated hardware.

Enter trouble tickets into Econolite’s tracking system.

Provide technical input to software development, based upon field product performance.

Monitor Technical Support Website for new postings and promptness of replies.

Elevate issues (as needed) to the appropriate supervisor or manager.

Qualification

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Technical degreeTraffic control operationsMicrosoft operating systemsRemote access technologiesMS WordExcelPower PointOutlookPublic speakingProblem analysisCustomer relationship building

Required

A 4-year technical degree or 4+ years technical industry experience.

Excellent communications skills, written and verbal.

Understanding of Traffic control operations is required.

Computer literate with common applications such as: MS Word, Excel, Power Point, Outlook.

Understand remote access technologies. i.e. Cisco VPN, Nortel VPN, Microsoft Remote Desktop.

Experience with Microsoft operating systems at both a Server and PC level.

Good public speaking and oral presentation skills; Good listening skills; Good problem analysis and problem-solving skills. Ability to write with clarity and accuracy.

Ability to build a long-term relationship with the customer. Has empathy for the customers’ situation.